The Support Center streamlines how users find answers by dedicating a path to just that. This experience focuses on enabling self-help and community support with the goal of reducing the number of new support cases being created. To enable it, navigate to Admin Console: System > Settings > New Features and select Enabled for Support Center. For additional information about this feature, refer to the Support Center Onboarding Guide.
You can build and manage a Support Center page using the Jive REST API with the Support Center Service and the Section Service. A Support Center page is composed of Sections, which are regions of the page. A section can optionally contain Section Entries, which are subsections within a Section.